Shipping procedures


 

- All Domestic packages with the United States are shipped via FedEx

- All International packages are shipped via USPS

 

Domestic Shipping:

Ground ($100 and over)  - Free Shipping

Ground ($100 and under) - First Item $12.00. Each Additional items $5.00

3 Day (All) - First Item $18.00. Additional Items $5.00

2 Day (All) - First Item $24.00. Additonal Items $5.00

1 Day (All) - First Item $48.00. Additional Items $24.00

 

International Shipping:

International (All) - $39.95

Please allow 10 - 15 days for delivery time on International orders. 

 

Returns, Exchanges, and Refunds:

Whether you are returning for store credit, refund, or exchange for a different item, all items must come back to us in the same condition in which you received them with tags still attached or we will not issue a refund. Items purchased with a promotional code will not be refunded but may be returned for Store Credit or Exchange. When returning any item, they must include tags and show no signs of wear and tear, damage or alteration.

 

Returns:

We must receive your item back to us within 7 business days from the day you received it.

 

Store Credit and Exchanges:

We must receive your item back to us within 14 days from the day you received it.

We recommend sending items back via a service that provides a tracking number (FedEx, UPS, DHL) or insured Priority Mail. We cannot be responsible for items lost on the way back to us. We do not reimburse shipping charges. When returning merchandise for Store Credit, Refund or Exchange, you are responsible for the safety, quality and cost of all merchandise. If your merchandise returns to us damaged, we will file a claim to recover the funds. Please insure your packaged merchandise for the FULL AMOUNT, when sending it back for return.

 

Sending back an item for store credit/refund:

  • 1) If you decide you do not want an item or have a damaged item, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and request a Return Authorization number. Please provide your name and order# in the e-mail.
  • 2)You may also call us to request a Return Authorization number at (310) 403-5086 Once you receive your RA# (shouldn’t take more than one day), please send the item back.
  • 3) Once we receive your return we will e-mail or call you with a confirmation stating that we have received your item(s), along with confirmation of the refund or amount of store credit you now have with pmdaly.com