Boutique Policies

Boutique Policies


SALE Items / Discount Codes / Special Orders / Price Match

    • All sales are final on mark-down (SALE) merchandise.
    • Discount codes may be used online toward Full Price merchandise ONLY.
    • All orders that are processed with a discount code, are considered sale, and are FINAL.
    • Discount codes may not be used toward Sale items, Special Orders, or combined with other codes.
    • Special Orders may be made via telephone or email request. Items purchased for Special Order depend on the designer availability, and must be paid for in advance. All Special Orders are FINAL SALE. No returns, exchanges are refunds.
    • Price Match guarantee is only available when purchasing our items to match another sites Full Priced items Ex: If you see a dress on another site for sale, we will not price match to their sale price. Price match has a 50% limit. This means we will price match up to 50% on all items.

 

How to use store credit?

To use the store credit for online purchases, please send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide us with your RA or EA#, along with the items you want. Be sure to include item number, item name, size, color and quantity.

If the items you order exceed the amount of your store credit, we require that you fill out our “Credit Card Charge Authorization” page that was included in your original shipment. If you no longer have this page please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and another one will be mailed or faxed per your request. DO NOT order from the website directly or your credit card will be charged. Store credits cannot be used through our online payment system

 


Which credit cards do we accept?

  • Visa & Mastercard
  • American Express
  • Discover/Novus cards are accepted
  • We do accept PayPal

Can I cancel my order?

Yes, you can, as long as the item has not been shipped.
If you do receive an order that was cancelled, accept delivery of the item and
call (310) 403-5086 for return instructions.

I cancelled my order but I haven't received a credit yet. How long do credits take? 

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit.
You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

What happens if the item I ordered is not available? 

Most items appearing on the website are in stock for immediate delivery. On occasion, however, an order may be delayed due to the availability or other circumstances. In the unlikely event, there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. We constantly update our computer system with new information. On rare occasions, new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

Why was I charged sales tax on my purchase? 

State tax is applied to any item if you live in the state of California.

Can I have an order shipped to my P.O. Box?

No. The vast majority of our merchandise is shipped via FedEx, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

Can I ship my order to a different address? 

Yes. When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Also just to double check your shipping, you may submit "a different shipping address" via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Any orders, domestic or international which are shipping to a different address than the billing address will require a written authorization from the customer to do so... and a copy of the credit card and valid id.  You can send this fax to (310) 403-5086.

Gift Certificates

To order a gift certificate online please click “Gift Certificates” on the menu. You will see gift certificates are available in the following denominations: $20, $40, $60, $80 and $100. Select the denomination you would like. In the drop down “Quantity” box select how many gift certificates you would like to purchase in that particular denomination. The gift certificate will look exactly as it appears online. We will leave the name and message section blank for you to fill in. 

Gift certificates do not expire.